Forgot password for home internet

@DianaJ I'm not sure responders are reading that the problem is the app is not accepting the password. I too, wonder why this has suddenly happened to some of us. No one is offeriing a complete solution. To reset the gateway, I must use the app, and T-Mobile techs kept telling me to sign into the app before they can help! That's the problem!!!

By resetting your gateway, your defaulting it to factory settings. You can then set a new password.

I think they thought you wanted to reset the gateway, but you want to reset your password, right?  I am having the same problem, so I hope someone gives an answer. Otherwise I'll be calling customer support soon. Both my husband's and my phones suddenly no longer know the gateway password - I wonder why?

I see the reset hole, then what am I suppose to do? Is there a tool that I need to insert that pushes a button?

On the backside of the 5g gateway, above the connections,there is a reset button hole.