Forum Discussion
Gateway 5G
My Gateway keeps dropping the internet! The box says EXCELLENT CONNECTION, but there is no internet! Have called help desk way too many times! They are great folks, but I think there are some progra...
YES, I KNOW the bars on the 5G Gateway are SUPPOSED to indicate the strength of the 5G INTERNET connection. What they REALLY indicate is the strength of the connection to the T-Mobile tower/source. I have 4/5 bars on the GATEWAY and as I have discussed with customer service numerous times, that I still have NO INTERNET CONNECTION. The devices (Including my S23 ultra) all say "CONNECTED, NO INTERNET". AND I cannot go online. Sometimes, after 10 to 30 or more minutes I can "RESET YOUR GATEWAY" from the Gateway application and sometimes it will reconnect to internet service.
