Forum Discussion

A2ron's avatar
A2ron
Newbie Caller
Hace 4 años

GlobalProtect VPN not working with T-Mobile

I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All wor...
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VPN_on_5G's avatar
VPN_on_5G
Newbie Caller
Hace 11 meses

I spoke with a T-Mobile support person on 19-FEB-2024 who said the MTU setting needs to be 1300. This is what I did and it works for me (W10); your mileage may vary.

  1. Disconnect from GlobalProtect VPN
  2. Open Windows Control Panel
  3. Open Network and Sharing Center
  4. Click Change Adapter Settings
  5. Right-click the ethernet connection with the subheading PANGP Virtual Ethernet Adapter Secure
  6. Select Properties
  7. Click Yes
  8. Click Configure
  9. Click the Advanced tab
  10. Click MTU
  11. Change the value to 1300
  12. Click OK
  13. Close all windows
  14. Connect to GlobalProtect VPN and wait several minutes to ensure you don’t lose internet connectivity
  • jenvickerman's avatar
    jenvickerman
    Newbie Caller
    Hace 25 días

    Thanks, VPN_on_5G, This seems to have solved my issue that just sprung up last week after using GlobalProtect VPN and my T-Mobile Home Internet since the beginning of September. Here's hoping it continues to work!