Google blocking search

This is the first time Google has ever posted this message when I used search. It mentioned the IP address, which I forgot to copy. Maybe it's associated with that address.

Im getting the same issue this morning. Google search blocked.  Bing search is fine

I have no issues accessing and getting search results from Google Search on my T-Mobile devices.  TMHI uses the same cell towers and same data connection as cellphones do.

markp wrote:

Im getting the same issue this morning. Google search blocked.  Bing search is fine

You can always try restarting the T-Mobile gateway and hope it chooses a different IP when it reconnects.

Same exact issue happening here. Started happening last night. Had never happened before. Rebooting my gateway did not fix it. 

HeavenM wrote:

Guijcm wrote:

HeavenM wrote:

Hey there. That is a really weird error to be getting on a search. If I am understanding correctly, this error pops up right after typing a search before any search results come up. I would love to get some more information about the situation, so I can pass along the message for the really techy people to dig in and find out why. If you are comfortable sharing, I would love to know what you searched for, what time with time zone, and a screenshot of the error. If there is a hiccup with a set of our IP addresses and Google, then we want to tackle that asap. Thanks for sharing so we can figure it out!

It is happening to me as well since last night. It pop ups as soon as you try to access Google, you don't even need to do a search, just going to Google toggles the message and requires you to pass a captcha. After you pass the captcha, it'll load Google just fine and not show up for a couple hours, maybe less at times, and then it'll show up again randomly. Unfortunately, it is not happening right now on my end, but I'll keep an eye out to screenshot it whenever it happens again. 

The page displays a message, a captcha box, and my IP address. I did find this random screenshot online, which is exactly the same thing I'm seeing on my end. 

Edit: it is happening on my Android phone, my girlfriend’s iPhone, and my laptop as well. 

https://m.gjcdn.net/fireside-post-image/900/25725760-v58wijgv-v4.jpg 

This is great information @Guijcm Thank you!! Is this while you are connected to your T-Mobile Home Internet, or does this happen while you are out and about too?

Just had it happen right now again. Just trying to access Google. I have no issues while using my phone on mobile data (I'm on T-Mobile too). This is happening exclusively on my T-Mobile Home Internet. 

I have also noticed that it happens regardless of browser (I've tried on Safari and Chrome, same issue). It is also happening wether I have a regular browser session, or an incognito tab.

Hey everybody! We really want to find out why exactly this error is occurring and appreciate everyone that is speaking up about it. Filing tickets with our care team is a great way to draw attention to what exactly is going on, but I am also sending your feedback to our T-Mobile Internet team to have it reviewed. 

To pin down exactly what is happening, the information that is extremely helpful is you IP address, time, and city/state when you get the error. Some may not be totally comfortable with sharing that information on the public thread, but if you send me a DM with those details, I can pass it along. 

¡Gracias!

I wonder if this is national or just focused more in one part of the country.  I'm located in the NorthWest panhandle of FL (new Pensacola).  I see a New Orleans, an Ohio, and a Shreveport LA.   

I'm in MI and have had this issue for a few days also.

I think I figured out what the issue is after looking at multiple blacklisting sites, the issue looks to be happening due to there are no reverse DNS records for the T-Mobile IPs, if a reverse DNS record does not exist for the IPs sites will blacklist the IP thinking it's a botnet.  For example, my home T-Mobile IP right this minute is 172.59.104.208, if I do a nslookup on this IP address:

C:\Users\XXXX>nslookup 172.59.104.208
Server:  XXXX
Address:  X.X.X.X

*** XXXX can't find 172.59.104.208: Non-existent domain

What should happen is this, which happens for an AT&T IP address:

C:\Users\XXXX> nslookup 107.77.199.13
Server:  XXXX
Address:  X.X.X.X

Name:    mobile-107-77-199-13.mobile.att.net <-----------------
Address:  107.77.199.13

So the issue is with T-Mobiles DNS servers, DNS reverse records are not working or are not setup for theirs IPs.