Forum Discussion
had great internet service and now it sucks
I am posting this message here because when I call the phone number nobody seems to care that you're about to lose my business. I have been a T-Mobile customer since 2003. I got the T-Mobile home int...
Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 15 times with multiple answers from the Philippines to assist me with outages or tower work here in Washington state. It's aways the same issue and answer: "Tower work in your area" If that's true, they don't bother to inform the paying customer that: Hey, we're going to work on a tower that will have a profound affect on you business you run from home…
When I got the unit I was getting 230 mbps download and now it's been reduced to 4.50 mbps download. They have no answers because T-Mobile is focused on gaining customers and sourcing out issues to people that cannot help.
How they provide a service with no local assistance is beyond me. The fact that I'm still here is even more beyond me.
Why I'm venting here? Anyone reading? Anyone that can do anything about it care at TM?
