Forum Discussion
Has anyone gotten the " F451 Error - Unable to link T-Mobile home internet phone number" problem resolved?
I see this has been an issue. Has anyone ever gotten it resolved?
I had this problem when I first signed up for home internet. It had to do with my having a very old (and long inactive) prepaid hotspot linked to my e-mail address. I had to call Home Internet Customer Service, and they basically had to remove the e-mail address from my account. The person on the phone couldn't do this - they had to escalate it to someone else and call back the next day. When they called me back, they had to manually add my e-mail (as though I had never given them an e-mail when I signed up). After that, it worked fine.
Just make sure you call Home Internet Customer Service at 1-844-275-9310 instead of the regular customer service number.
My neighbor tried to move his SIM to a replacement Nokia GW and had it upside down. I had to dig the SIM out for him and put it into his replacement. If it falls into the slot on the bottom of the Nokia it can get stuck and be a little challenge to get it back out. The Arcadyan seems to be a simpler cleaner solution vs being on the bottom of the gateway.
