Forum Discussion
Home Internet - Frequent Disconnects - Possible Fix
I might have found the problem that was causing frequent disconnects (happened multiple times a day) for the last couple of weeks. The disconnect would require a reboot to get the internet working a...
Having same issues. Customer service on the phone are great when talking on the phone but seems like tear 2 dept, who supposed to know what they are doing are clueless. I actually had to walk them through on trouble shooting techniques.
Currently I am on a 3rd T-Mobile router. Had the first garbage can (T-Mobile rep called it) Nokia one which worked awesomely for 2 months and starting the disconnection problem daily at the same time 11pm. When I called customer service in July they told me that its do to upgrade on towers and advised me to get a new Arcadian modem which they sent over.
That one worked up until mid October, then same thing started to happen. I was ok resetting it daily but about a week ago it started that once a day reset is not enough., 3-4-5 times did the trick.
This 11/27 morning it started at 6 am I got notified that internet was down since 5:55 am, I reset it nothing happened, did it 3-4 times then decided to call customer service. 27 min later got a answer that I need to go to my local corp store and get a replacement.
Did that this after noon., as soon as I plugged it in, it showed 4 bars of 5G. 15 min later and 4 bars of 5G, - no internet on new modem. So the problem continues,
Also with my iPhone 14 pro max when switching off wifi on 5G uc there is also no internet. Had to switch off 5g to LTE and finally at least have internet on the phone.
I am about throw a book on T-Mobile and go back to comcast. I will give it a week do to tech workers had the Thanksgiving off probably and had no time to fix the towers, if it does not get fixed by next Friday that will be my last day with T-Mobile home internet.
