Home Internet & Wifi calling

Sadly no dice on the factory reset...I even left it for a few hours while I went out to dinner before going through the setup on the app. Looks like the only way to get the update is to patiently wait or get on the phone and hope you get a rep that’s willing to manually push the update to your gateway.

I don't know but, it sounds logical. I read somewhere that upon powering up their Gateway for the first time, it immediately installed an update to the latest firmware. I don't know if that would happen on a factory reset. If you try it, let us know the results. Gracias.

So like most everyone else I've just been living with wifi calling disabled using the Sagemcom gateway, but seeing some hope show up here is amazing. If I factory reset my gateway and then let it do its normal set up any chance that would trigger the firmware upgrade? Trying to avoid calling in and spending that much time on the phone to get it updated but checking now I'm still on 1.1.52

After spending half the day with the Sagemcom gateway 1.2.74 firmware and making several phone calls with WiFi calling enabled across multiple phones in my household, I can comfortably say that my WiFi calling issue has been resolved. I do hope the firmware update will resolve everyone else's WiFi calling issues. I did not know how much I depended on this feature until I found myself without it. Good luck to everyone in the same situation!

Hello everyone, I was on the phone with TMHI support this morning to ask if the 1.2.74 firmware could be pushed to my Sagemcom gateway. I experience a WAN002 error every 1-2 weeks that causes me to power cycle the gateway to get internet back so I was hoping that this firmware fixes that issue. The TMHI expert was very nice and helped me through all the diagnostic procedures to figure out my problem. Ultimately, she was able to ask her supervisor to push the update to my gateway.

Although I cannot say for certain that it addressed my periodic WAN002 error, I can say that upon turning WiFi calling on, it stayed on and I was able to test it on a phone call and it remained on throughout. Only time will tell if it fixed the WiFi calling issue once and for all but I am happy to report that it looks hopeful that the issue has been addressed.

So, according to the TMO website, I see that a new Sagemcom Firmware version, 1.2.74 is available. They say it's a stages rollout and I haven't been updated yet. I'm hoping this addresses the problem. If any of you guys have it installed (check your app), please let us know if this Firmware update fixed the WiFi calling problem. Gracias.

Seems like we have an issue similar to the above.

We have T Mobile Home Internet and all our phones use T Mobile sim cards and were purchased at the T Mobile store.  Our T Mobile Home Internet gateway is the Sagemcom device.  When inside our home, our phones only have one bar of signal clarity.  So the WiFi Calling feature is something we desperately need.  I have tried countless ways to get WiFi calling to work.  I have reset our phones, and the Sagemcom.  But each time we try to make a WiFi call, we get the message "No Network Connection.  Connect to a WiFi network" even though it is clearly connected to the Sagemcom WiFi.  

I also switched out our Sagemcom with the Nokia gateway, after reading that the Nokia might be better.   I used the sim card from the Sagemcom and the Nokia gateway worked great.  But still had the exact same WiFi calling troubles.    

However, the one ray of hope I have is that WiFi calling somehow does work on one phone: a Samsung Galaxy S22.  When I set it to Airplane Mode and WiFi Calling On, it can send and receive calls with no issue.  Clear calls!  So nice!  It is the only Andriod phone we have.  The rest of our phones are iPhones from new to old.  So now am thinking this is an issue somewhere between iOS and T-Mobile Home Internet.  Has anyone seen something similar?  

I've called T-Mobile a number of times, each time getting a different response (ranging from apparently supportive to astonishingly uneducated).  So I'm not convinced T Mobile is taking this seriously or has an active project to study and resolve.  I appreciate all the comments above, which gives me a sense that we are not alone in this concern.  We love TMHI, but not having WiFi calling, something that should be basic, is causing us to think about other options.  

So, looks like TMO updated the firmware from 1.1.51 to 1.1.52. Still no WiFi calling. Does anyone know what they changed?

We've got the Arkadyan and have the same wifi calling problems. I've also had problems with Webex meetings… after a few minutes, noone can hear me on the call. I've resorted to disabling wifi calling on our phones, disabling wifi on our phones, and only using the webex app on my phone. Sounds like it's happening across multiple different models of gateway, so I'd guess that firmware's not going to solve it. 

We have the Nokia 5G Gateway N1 with iPhone 12s on T-Mobile. Just about every call will fail after 1-3 minutes, very frustrating as cell coverage is a couple bars LTE at best so we relay on the 5G home internet. Home internet is blazing fast by the way, no complaints there.

WiFi calling worked fine for about a year after install but has been failing since last part of 2022.