Forum Discussion
Home internet "connected without internet"
I got my 5G gateway in the mail. I set it up, everything looks good, but I can't get internet connection. All my devices connected to the gateway are showing the same message "connected without inter...
Ok... I got my problem solved after 9 hours waiting for customer service!!!!!!
They sent the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous.
Anyway, now everything is working great.
Did you get an email two days before you got the gateway that says "Your account has been ACTIVATED." I saw a video of a person setting this up and they got the same thing as you, looks like everything goes well, but no internet. It may be because, they slipped up and didn't activate your account.
Call Customer Service at TMO and ask them to activate your T Mobile Home Internet account. They can tell if it has been activated or not. Then when it's activated, it should work. Also, if you call Customer Service in the very early morning hours, you can always get straight through.
Before you do this though, you might first try restarting the gateway via the button on the side of it, because that might work also.
