Forum Discussion
Sudden degradation of TMhome internet despite "good" numbers
15 month on T-M home internet with great service. Now for the past couple days, it's gone totally glacial. It takes forever to load a new website and download/upload speeds are dreadful.
I have the Nokia trashcan gateway and am in an urban area.
- 3 bars = good
- RSRQ -11
- RSRP -87
- SINR 28
- Band n41
Speedtest:
- DL 150-300 (used to be 500+)
- UL 1.27 (!!!) used to be 10-20
- ping 580ms used to be around 40
On my T-Mobile iPhone 13 pro on cellular (5gUC), I get
- 709 DL and 10.5 UP
- Ping 106 (used to be much faster)
This all sounds like depriorization.
¿Qué más puedo hacer?
With those readings, either something wrong with your modem, or as you stated deprioritization. Since its only affecting your modem/THMI thats all i can suspect. 300Mbps isn't all bad, but you can try exchanging your modem
With those readings, either something wrong with your modem, or as you stated deprioritization. Since its only affecting your modem/THMI thats all i can suspect. 300Mbps isn't all bad, but you can try exchanging your modem
I wound up shutting down the Nokia trashcan and my Netgear mesh router for 15 min. Previously I had just powered off and right back on with no success.
But with leaving them off for 15 min, that seems to have restored my service to its previous level: ping 28ms, 303 down and 15 up, which I am happy about on a Saturday nite with other users streaming TV.
I wonder if it was some kind of heat fault that a 15 min cool-down fixed. According to my TMHI smartphone app, I am connected to the same tower with about the same stats as in my original message.
Ive read about the trashcan model overheating. I have the Arcadyan device, and haven't run into that problem
