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snsokstan
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Re: Sudden degradation of TMhome internet despite "good" numbers
I wound up shutting down the Nokia trashcan and my Netgear mesh router for 15 min. Previously I had just powered off and right back on with no success. But with leaving them off for 15 min, that seems to have restored my service to its previous level: ping 28ms, 303 down and 15 up, which I am happy about on a Saturday nite with other users streaming TV. I wonder if it was some kind of heat fault that a 15 min cool-down fixed. According to my TMHI smartphone app, I am connected to the same tower with about the same stats as in my original message.28Visto0likes0ComentariosSudden degradation of TMhome internet despite "good" numbers
15 month on T-M home internet with great service. Now for the past couple days, it's gone totally glacial. It takes forever to load a new website and download/upload speeds are dreadful. I have the Nokia trashcan gateway and am in an urban area. 3 bars = good RSRQ -11 RSRP -87 SINR 28 Band n41 Speedtest: DL 150-300 (used to be 500+) UL 1.27 (!!!) used to be 10-20 ping 580ms used to be around 40 On my T-Mobile iPhone 13 pro on cellular (5gUC), I get 709 DL and 10.5 UP Ping 106 (used to be much faster) This all sounds like depriorization. ¿Qué más puedo hacer?SolvedRe: 5G home internet keeps dropping
Grumpyold3531 wrote: snsokstan wrote: I believe the problem is indeed prioritization. Cellphone traffic is prioritized over internet traffic as i understand it. A couple days ago, my 5G internet slowed to 10.4 down/6 up. At that same moment, my 5G iPhone registered 389/12.3. It's not my WiFi as I've registered over 500 down in the mornings. Last night, my streaming 24in kitchen TV had constant buffering and dropping to very low resolution. My phone on wifi was around 10 down but on cellular over 200 down. Would deprioritization cause a full on disconnect thought? I have seen slower speeds on the home internet vs my phone's data which would certainly be due to deprioritization. We are having issues of full on internet loss, I wouldn't think a tower would cut a modem off completely. We have that problem also. Around 6:45pm, we often get a "no network detected" message from our Apple TV device. It usually disappears in anywhere from 5 sec to 30 sec.9Visto0likes0ComentariosRe: 5G home internet keeps dropping
rdiiorio wrote: You may have some neighbor or even some equipment in your house interfering with how your computer connects viaWI-FIi. Your operating system on your computer have be corrupting NETWORK drivers used for communications or an installed app may be interfering with the computers built in Wi-Fi card. Again it may be a bad t-mobile device too. I've looked at all the neighborhood WiFi signals that I can see with Inssider app. I've moved my signal to the most open channels I can find. With my computer off Wifi right now, my iPhone shows over 500Mbps down on cellular data and 51Mbps down connected to my Wifi. That tells me either some other nearby device is harming my wifi signal. But more likely, I am competing with a lot more internet traffic in the evening as other T-mobile 5G internet customers fire up their 4K big screen TV or sit down for some intense gaming, etc. Or someone's mining Bitcoin nearby😂14Visto0likes0ComentariosRe: 5G home internet keeps dropping
I believe the problem is indeed prioritization. Cellphone traffic is prioritized over internet traffic as i understand it. A couple days ago, my 5G internet slowed to 10.4 down/6 up. At that same moment, my 5G iPhone registered 389/12.3. It's not my WiFi as I've registered over 500 down in the mornings. Last night, my streaming 24in kitchen TV had constant buffering and dropping to very low resolution. My phone on wifi was around 10 down but on cellular over 200 down.14Visto0likes0ComentariosRe: 5G home internet keeps dropping
CharlieBoy wrote: I used to think it was throttling or congestion then I unplugged it put the device near my ac unit to cool it down completely. After restarting device which felt too warm for comfort beforehand . A very noticable improvement occurred. Also placing by window was not the best spot for me actually room Center gave me 5 bars I was getting ready to return and give up. I imagine that unit's have an internal struggle for possibly maintaining signal , packet info size or 4k compatibility causing heating issues , And eventhough I provided the unit with a heating fan. In the end seems to be working better by having it get a Total cool down when issues arise. Good luck T- Mobilers Interesting thought. I have an infrared thermometer near my gateway. Right now it measures 123°F internally under the top grid and about 110° on the metal rim of the top.I'll check it later with both TVs on and see. I tried walking my unit all over the house and didn't see any difference in bar whether upstairs, downstairs, or on the N/S/E/W side of the house.11Visto1like0ComentariosRe: 5G home internet keeps dropping
I have the same issue. My Apple TV will flash a No Network Connected message and my Roku streaming stick will flip back to the no-signal screensaver image. These usually last either a few seconds or maybe as much as 30 seconds. I don't lose cellular service on my iPhone. I presume the buffering capacity in the streaming devices makes the interruption appear a brief interval after it actually occurs, Right now it's not worth ditching T-Mobile's price, free Netflix, airline wifi, etc.12Visto1like0ComentariosRe: upload and download speeds all over the place on 5GUC and T-Mobile Internet over 5G UC
@formercanuck I wish I were more fluent in 5G speak. I am connected on bands B66 and n71. I didn't see B66 in your list of band combinations. Screenshot attached from the gateway status page. On the Overview page, I see Primary Signal fluctuating between 2 bars and 3bars. Secondary signal is 4 bars. Speed does get worse in the evening. I presumed that's due to more streaming devices including 4K TVs. Right now I am getting 105Mbps down and 54 Mbps up, which is a record high for me, on my iMac connected to the gateway on an ethernet cable. My 5G phone shows372 down and 18 up at the same time.32Visto0likes0Comentariosupload and download speeds all over the place on 5GUC and T-Mobile Internet over 5G UC
Now a month intoT-Mobile Magenta Max and 5G Home Internet. Happy to bye-bye my cable provider. What I don't understand is the minute-to-minute changes in both upload and download speeds. I normally have 3 out of 5 bars on both my iPhone 13 and my Internet Gateway. I am attaching a list of speeds from my computer with a wired connection to the gateway. On my phone, I use OpenSignal app to track speeds on cellular data. I may get over 500 Mbps down and 30 up and then some time later it will be 30 down and 6 up. Bad weather/rain does degrade my service. What is weird is that the upload and download speeds don't consistently parallel each other. All my measurements are made when nothing else into the house such as streaming TV is not running.1.3KViews0likes4Comentarios