Forum Discussion
Home internet "connected without internet"
I got my 5G gateway in the mail. I set it up, everything looks good, but I can't get internet connection. All my devices connected to the gateway are showing the same message "connected without internet".
Ok... I got my problem solved after 9 hours waiting for customer service!!!!!!
They sent the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous.
Anyway, now everything is working great.
How do I contact them
The support number I used is 1-800-937-8997.
I had no problems connecting for weeks after receiving my unit. Now I will get the connected but no internet message once or twice every couple of days. I unplug the unit, replug it and the internet is back. Sometimes for days sometimes less than an hour.
