Forum Discussion

Myockey's avatar
Myockey
Newbie Caller
Hace 3 años

home internet has been slow but 5g connection on phones js sufficiently fast.

For the last month maybe more our home internet has been insanely slow (3-5mbps down). But our cell phones are still getting sufficient speeds (75-125mbps down). I'm literally sitting right next to my modem and this disparity is happening. Any advice on how to correct this? We can't stream anything without poor picture quality and constant stalling. 

 

  • scottx111's avatar
    scottx111
    Roaming Rookie

    had same problem with speed declining significantly at night in rural area.  Good in the morning till about 5pm when it drops to 2 mpbs. After several months with tect support and two trouble tickets. The second  trouble ticket said the tower had too many customers on it at night and was over subscribed.  So I returned the gateway and got my money back after three months for paying $50/month for a tower did not have capacity for the customers on it.

  • scottx111's avatar
    scottx111
    Roaming Rookie

    I had same problem 5g gateway had almost no speed but 5g speed on phone was fine. Tech said 5g phone signal and 5g internet signal are two different signals

  • djb14336's avatar
    djb14336
    Bandwidth Buddy

    Phones get higher priority... can really feel it in times of high utilization.

     

    Expect to see more of it during March Madness.