Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
I have not seen a conversations with that behavior. It sounds like the gateway has a problem or the power adapter for the gateway is failing. If you have only had it a few weeks I would ask to have a replacement. If there is a T-Mobile store close by that also supports the gateways I would contact them and see if they can do a swap out for you.
