Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Azzlyn2006 - I am just speculating but try reseating the SIM card. The SIM card holds significant information about the account and services. If the SIM is not making contact in the unit this could cause issues with the tower connection. If it is shutting down and then powering back up maybe it is a faulty gateway or power adapter. Before you do more or it goes down check notifications on the LED display. The Nokia receives notifications via the LED only, which is not ideal, but if the Arcadyan or Sagemcon are similar in this respect or not I do not know. If there are any notifications with error codes that would be something engineering should be able to work with. I do not believe the SIM connection would have any relationship to the unit rebooting. If there is a T-Mobile store that supports the gateways talk to them and see if you can get a replacement. I do not believe that is a tower issue. If a firmware upgrade was pushed to the gateway it might reboot to install it but now if it has an issue with the firmware or an upgrade went sideways that could possibly lead to it being in a bad state rebooting. Either way there is probably little you can do with it.
