Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Well, I guess time will tell. It sounds like it could have been the gateway itself. I would hope they are recording the serial numbers of such failures to determine if it was a manufacturing run or just a possible one off issue. There have been a number of reports of this nature which makes me think it may have been a possible batch of components in a build run. I suppose the might just ignore it and continue replacing on failure. A common industry practice.
