Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
This situation is so sad. When the gateway works, it's great, but when it doesn't work it can be very frustrating. My experience with support is that they don't know how to fix these problems. They will say things like there's maintenance being done on the tower, even though that is not the problem. The last time I spoke with support I was sent to second level support. That person did know stuff, and he admitted that there's a problem with the SagFast gateways. They don't know if it's a bad batch, or something else. They are not reviewing the returned gateways, but the are keeping track of the returns.
