Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
rbunce wrote:I have had a Sagemcom 5G Home Modem for just over a week. For the first week it worked fine. I had it across the room on top of a cabinet with no other electronics in the area. I moved it to other side of the room in the corner with all my A/V equipment and next to my wifi router I am going to use instead of built in router where I cannot change or even see most of the settings. As soon as I did that the Sagemcom 5G Home Modem started randomly restarting and even reset once. Last night I moved Sagemcom 5G Home Modem back across the room and it was fine again. This am I placed Sagemcom 5G Home Modem lower in the same side of room in front of a window and moved my modem over to that side of room but up high on top of a cabinet. Ran an ethernet cable between the Sagemcom 5G Home Modem and my modem. So far so good. Through all of this the indicated signal on the Sagemcom 5G Home Modem has been Very Good.
Could this issue be RF interference?
Could be a recent firmware update.
Bad Firmware Update Bricks Over 30k T-Mobile Home Internet Modems
