Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
We have had our T-Mobile 5G gateway about 2 weeks. Today I noticed the spontaneous restart for the first time. We lost network connection and because that was a common occurrence with our previous provider I didn't pay much attention. A while later I noticed the uptime was about 2 hours when it should have been several days. I'll keep an eye on it.
There are problems with the app. It does not show the uptime as near as I can tell. But if you load the IP address of the gateway in a web browser you can get that information. Uptime displayed in the app would be helpful. It would also be nice for the gateway to log events like restarts and other messages then show the log entries in the app.
We'll see how this goes. Hopefully the event today was an exception and not an indication of things to come.
