Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Yes, I have always adjusted the channels used for both bands on my TP-Link router as auto threshold to change channels must be pretty high letting it sit in fairly congested channels. I moved them away from T-Mobile modem/router I determined from an app on my phones/tablets and turned off one band as well. Of course, cannot access wifi band channel settings in T-Mobile modem/router. I moved the T-MObile device back across the room at least 12' from all electronics. Once it started rebooting issue it did not seem to matter much.
