Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Hi my name is Scooter 2014
they've had a lot of troubles with the software on the newest unit it may need to be updated I would call 611 which is the hotline to get a hold of T-Mobile technical home internet cell phone SIM cards whatever kind of problems you're having they can get you the right department just think about it before you call but automated system ask for home internet if that's the problem you're having with rebooting it sounds like that's more likely just change out the unit and hopefully get one that's got the newer software in it the newer unit is called the Arcadia I think I said that right something close to that but they'll know on the phone they've had lots of troubles with the software problem it may be solved but sounds like it's not
