Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
I am using T-Mobile home internet from almost an year. From past week I am seeing frequent restart of Router causing interruptions in my work. Called CC and visited near by T-Mobile store and change the router. New router worked fine for couple of hours and then re-started again and this is continuing whole day for every couple of minutes. I need to visit the store again to see if they can fix the issue. Lot of inconvenience due to frequent disconnects.
