Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
I am on my 3rd gateway in less than 2 months.
I am so angry wasting my time going to the T-Mobile store. I have 3 young kids and a 8 month pregnant wife.
Why can't this crap just work. I have never experienced this many problems with anything in my whole life and I'm almost 50!!!
TMobile please get your sh#t together asap.
One more chance this one fails I am throwing it through the window of my TMobile store.
