Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
We've had the same rebooting itself problems for over 2 months. On our 2nd modem, router whatever the hell you call it and they said I should get another one! Nope, going back to AT&T, this is totally unacceptable! AT&T offers a big discount on home internet for lower incomes anyway and since we're retired and meet the lower income level, it's a no brainer to switch.
