Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Yeah, I have been a T-mobile customer since 2004. I have been dealing with this for about a 6-8 months. The best solution is to change services to a company that has dedicated support to both the service AND hardware. T-mobile cannot fix this because they have nothing to do with the elements of the hardware to understand where the issue is. I company that is actively investigating an issue with hardware would have specialist that would also be able to diagnose an ongoing issue. T-mobile does not. T-mobile will take your money and make you deal with the headache. I'd advise to stop giving them money for the internet.
I will never recommend T-mobile to anyone ever again because of how stupid they treat me, and how much I have literally lost in funds because I work using the internet. My job and my company's work is impossible to complete without constantly running internet system. The amount of issues I have had is more than I have had in almost 20 years of phone service. I'm leaving t-mobile. Bundle anywhere else there is a dedicated hardware team, not random phone people from any random place that have no clue what's going on.
Right now, T-mobile's priority is to expand customer-base, not fixing current customer issues. They have become arrogant as a structure. I am bundling with a completely different company, and moving my business to a more reliable network system.
T-mobile does not care about fixing this, otherwise they would have stopped using the current hardware they are using. But notice that all the complaints include being sent the same router over and over. That's how stupid T-mobile treats us. T-mobile does not think its customers are intelligent. That we can be strung along.
If you want working internet just go to a company that has a solid system. This may come with a subscription but you're paying for service so get service. Don't pay for a reseting box that causes you stress.
