Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
@MikeyD28655, "I guess I'm going to have to hunt down the ceo myself and corner him on one of his visits and ask him what the hell. We are tired of spending money on his garbage for it not to work properly and that he is not going to walk away from this."
What about simply finding another ISP? You have a monthly contract with TMO Home Internet and you can terminate it at any time. I think this would be a simpler solution your internet issues.
