Forum Discussion
Home internet rebate - can't access northlane website
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
koji wrote:
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
Login here:
promotions.t-mobile.com
then check your status by scrolling down to Reward Tracker and clicking View. If it was approved and ready then you can scroll down again and click Redeem Card. It is a virtual card so I just added it to my Google Pay. You can also add to Apply Pay.
You have to read each individual term and conditions of the rebate. There's probably something in the small print that you have to complete before you can redeem it. Just because it's approved doesn't mean you filled all the required prerequisites or if you no longer are eligible (downgraded magenta max etc…) Then you no longer qualify for the rebate. Call 611 and have the resolution team conference call the rebate dept so you all will be on the same page
