Forum Discussion
Home internet rebate - can't access northlane website
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
koji wrote:
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
Login here:
promotions.t-mobile.com
then check your status by scrolling down to Reward Tracker and clicking View. If it was approved and ready then you can scroll down again and click Redeem Card. It is a virtual card so I just added it to my Google Pay. You can also add to Apply Pay.
I can log into the T-mobile site and this forum with no problem, but when it comes to redeeming the rebate, nope. What a scam! I called customer service and they put me on hold forever. When I call back and say "rebate" it immediately disconnects me - this is customer service? I called back again and said "new phone" and they put me in the cue…… I think I hate corporations…
Update: The 2nd customer service rep said they would send me a rebate card in the mail, but will call back tomorrow when their rebate department opens. This still doesn't fix the issue that obviously many people are having. I also noticed that some of the links in google search that point to forums about this topic have been taken down.
