Forum Discussion
Home Internet Speed
Question? Has anyone called the help desk and tried to get sent to Tier 2 on a trouble? I have been unable to get anyone to pass me on to someone who can help. I have called over 6+ times and no o...
Daviske wrote:I have a Sagemcom gateway. I have replaced it once with no difference. The Merics has always been good with a band 5G N41.
I have taken the gateway to the tower about 50 yards away and got 5 bars with a perfect metrics. BUT zero data speed...I am still sticking with the idea there is some runaway agressive data reduction at times.
I also live in a very populated area.
I expect it is traffic related but the help desk cannot see that, or they are told not to not say anything.
I'd recommend going up the tree to either filing a BBB request if the local techs can't help. I'm ~400 yards and service is 'Good', and gets ~400/20 on n41 or 170/50 on n71. If I put it outside (or open window), ~500/60Mbps on n41. This is a suburban area, and the tower (sector) only covers a few blocks - which is good for me Tower is capped ~700Mbps. I have Arcadyan modem.
