How Can I Setup My T-Mobile ID for My Home Internet Account...???

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

I tried this but it will not let me link my gateway/router phone number to my account.  I keep getting "Service Unavailable… F451: Un-oh, it looks like we have our wires crossed.  Intenta nuevamente más tarde".

On one hand, I am glad I am not the only one having this issue, on the other hand, this even makes the situation worse in my eyes as a System Administrator, these issue ‘should’ be basic.

Guess my next route is to see if I can be escalated to a tier2 person as these people answer the phone aren’t getting it...