How Can I Setup My T-Mobile ID for My Home Internet Account...???

I just got Home Internet and am having all these same problems. I chatted with an "expert" who was no help at all. She told me that most likely I had a phone number that was already associated with someone else's account and that I'd have to call to get it fixed. It really seems like you have to have a phone with T-Mobile in order to get anything to work, which is frustrating.

For me, I tried several times to create an ID initially, but was constantly told the email was not recognized, so then I created a forum account and it told me to link my phone number, which gave me a Service Unavailable error (and I've found discussions about that going back a year, so they obviously can't be bothered to fix it). So then during the chat I was sent a link, with basically no instructions, to a page where I finally found another link to enter my phone number. Doing that told me I already had an ID and to log in, so I did that and it just started going in a loop of telling me to log in, enter phone number, log in, enter phone number.

At this point, I can log in and post in the forum, but that's about it. I also tried installing the regular T-Mobile app, but it just throws an error when I launch it, probably because I don't have phone service with them, and the Home Internet app is just about useless.

I’m glad this service is cheap, but now I’m thinking “you get what you pay for”