Forum Discussion
How Can I Setup My T-Mobile ID for My Home Internet Account...???
I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...)
At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phone...?!? It would have all been over $90... It should have only been $60... After admitting their fault they charged me $67 to continue with the service... I'm told I'm signed up for autopay, but we will see…
I STILL CAN'T REGISTER FOR A T-MOBILE ID so that I can manage my account. I've been working with the store and they're having trouble getting the techs to resolve this problem as of... 06/02/2021...
Internet quality is lacking... The speed is inconsistent; 5mbs - 25mbs... I can't visit some websites using the Home Internet device yet have no problems visiting the same sites/pages using my T-Mobile prepaid phone account as a hotspot. Reviewers should look into the issue as to why this ISP (T-Mobile Home Internet) cannot be used to access some websites. There are quite a few pages I cannot access, but yet I can access them using T-Mobile's prepaid phone account as a hotspot.
LawyerGal wrote:
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.
This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected.
Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked.
For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!
This helped me while I was on the phone with the t-mobile rep and they couldnt figure it out either! I have a MiFi device and didnt find the phone number at first in the settings, but noticed in the messages section it sent a message telling me the phone number. ¡Gracias!
LawyerGal wrote:
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.
This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected.
Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked.
For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!
Initially, I was able to create the beginnings of a T-Mobile account from the normal login process (so far that it allowed me to register an email and password but would block me at the link a phone number step since the router's number is unrecognized and I do not have T-Mobile phone). Like everyone else, I spoke with a number of different people in the call center (friendly but seemingly unaware of how much of a hassle this is). Attempting to create a comment in this forum got me one step further as it prompted me to enter password reset questions as well as creating a non-email username. But I'm still getting blocked from logging in by the "Link a phone" step even though it's allowing me to comment here in the forum.
Has anyone tried getting a prepaid phone plan? Say the cheapest one? Then using that number to setup the account?
The problem continues today. I have been trying since March 2023 to get a T-Mobile id for online access to manage my account. No such luck. I get paper bills, auto pay, and it looks like that will be it.
frustrated_with_support wrote:
The gateway is able to receive text messages but for some reason the t-mobile system is not able to send these messages. Gives the uh oh something went wrong error.
My problem is that my email account was previously associated with a t-mobile phone number… like years ago. So it wants me to verify that phone, which I do not have. This is simply absurd. And I cannot set up a new id because it wants me to use the email that I used to buy the home internet. and around and around we go!
Hey there, I'm in the same boat as you. Have you figured anything out about this issue at all? Please LMK if you do!! Thank you!!
