Forum Discussion
How Do I File A Complaint with the FCC and the FTC Against T-Mobile for Break of Service Contract?
I am a T-Mobile Home Internet customer, living in a rural area of America and I believe T-Mobile is intentionally throttling my home internet service because my Contract guarantees me One Price for Life and they are trying to drive me away as a customer.
Or they might have some other another reason for intentionally throttling my service.
The point is, I believe this throttling is INTENTIONAL. I have been the victim of intentional throttling by cell phone service providers in the past and Home Internet Service Providers who relied on cellular networks for their service to me and I KNOW what that looks like! It looks like what T-Mobile is doing to me NOW.
Can you provide me with the relevant addresses of both the FCC and the FTC departments I should address my complaints to?
Thank you for your expedited attention to this question.
TomK.
T-Mobile Home Interent Customer
I absolutely agree. I picked up their home internet box and they absolutely prioritize mobile users. For one single day I got 100+ mbs on my box. Since then my box, with a full 5 bar connection, says 0.5-2 mbs while my 5g phone always gets 100+mbs on the network. That's during peak hours, between 8am-5pm. You know, the core hours of the day. I have spent days, trying to tweak positioning but it will consistently drop off every morning until every evening. And even at night, I can't always stream a show. It has literally brought back memories of using a 56k modem and I can't believe I'll be going back to DSL because at least I know I can connect to work.
How they can advertise it being "reliable and fast" is beyond me. Because it sure seems like a scam.
Right now they’re celebrating their “business success” but with that free trial, everyone can experience just how unreliable it is.
I absolutely agree. I picked up their home internet box and they absolutely prioritize mobile users. For one single day I got 100+ mbs on my box. Since then my box, with a full 5 bar connection, says 0.5-2 mbs while my 5g phone always gets 100+mbs on the network. That's during peak hours, between 8am-5pm. You know, the core hours of the day. I have spent days, trying to tweak positioning but it will consistently drop off every morning until every evening. And even at night, I can't always stream a show. It has literally brought back memories of using a 56k modem and I can't believe I'll be going back to DSL because at least I know I can connect to work.
How they can advertise it being "reliable and fast" is beyond me. Because it sure seems like a scam.
Right now they’re celebrating their “business success” but with that free trial, everyone can experience just how unreliable it is.syaoran wrote:
What you believe isn't factual evidence. I would suggest trying to back up your claim with something more than speculation.
Why are you here? Why are you butting your nose in my business? You have NOTHING to say that is in any way helpful. Look for a different job. You suck at T-Mobile technical support.
What you believe isn't factual evidence. I would suggest trying to back up your claim with something more than speculation.
Terrific wrote:
syaoran wrote:
What you believe isn't factual evidence. I would suggest trying to back up your claim with something more than speculation.
Why are you here? Why are you butting your nose in my business? You have NOTHING to say that is in any way helpful. Look for a different job. You suck at T-Mobile technical support.
Proof of what the cause is of what you are complaining about helps a lot when you are looking for a resolution to the issue. Speculation won't.
kashu2208 wrote:
syaoran wrote:
Terrific wrote:
syaoran wrote:
What you believe isn't factual evidence. I would suggest trying to back up your claim with something more than speculation.
Why are you here? Why are you butting your nose in my business? You have NOTHING to say that is in any way helpful. Look for a different job. You suck at T-Mobile technical support.
Proof of what the cause is of what you are complaining about helps a lot when you are looking for a resolution to the issue. Speculation won't.
Ok for the person speaking on speculation. Let's start with the fact that T-Mobile sales reps have been ADVERTISING openly that T mobile practices prioritization of its customers based on their new plans. BTW, this is also illegal according to the FCC. But yet T-Mobile proceeds anyways. The FACTS are that T-Mobile has sold out to be yet another greedy corporation who has putting money making schemes in front of their obligation to the consumer market. The unfortunate reality is all of them are guilty, so yes, folks like the two above should absolutely be raising hell with the FCC and the FTC to get more visibility on these issues and get the volume of voices needed to start an investigation and hopefully then a resolution through regulatory citations. If you're so miserable at your day job that you have to come on here to continue to perpetuate T-Mobile's awful customer service, then maybe you should find a new line of work where you don't deal with the public. No one needs or cares for the dismissive attitude when someone is simply venting or trying to ask for help and find others who have had the same issue. Seriously, find something happier to do with your time. 😒
This forum isn't for.venting! It is to ask questions and get help with issues from your fellow T-Mobile customers.
A Google search of file a complaint with FCC or FTC should give you your start.
On November 11, 2022. I went to Tmobil to pick up my phone. After paying for 2 years I was given a used phone. Not the same phone. Still trying to get phone activated. Been here since 12:15 with no luck
Marinapar wrote:
On November 11, 2022. I went to Tmobil to pick up my phone. After paying for 2 years I was given a used phone. Not the same phone. Still trying to get phone activated. Been here since 12:15 with no luck
Phones don't need activation on T-Mobile. Put.your SIM card in it and it will work.
syaoran wrote:
Terrific wrote:
syaoran wrote:
What you believe isn't factual evidence. I would suggest trying to back up your claim with something more than speculation.
Why are you here? Why are you butting your nose in my business? You have NOTHING to say that is in any way helpful. Look for a different job. You suck at T-Mobile technical support.
Proof of what the cause is of what you are complaining about helps a lot when you are looking for a resolution to the issue. Speculation won't.
Ok for the person speaking on speculation. Let's start with the fact that T-Mobile sales reps have been ADVERTISING openly that T mobile practices prioritization of its customers based on their new plans. BTW, this is also illegal according to the FCC. But yet T-Mobile proceeds anyways. The FACTS are that T-Mobile has sold out to be yet another greedy corporation who has putting money making schemes in front of their obligation to the consumer market. The unfortunate reality is all of them are guilty, so yes, folks like the two above should absolutely be raising hell with the FCC and the FTC to get more visibility on these issues and get the volume of voices needed to start an investigation and hopefully then a resolution through regulatory citations. If you're so miserable at your day job that you have to come on here to continue to perpetuate T-Mobile's awful customer service, then maybe you should find a new line of work where you don't deal with the public. No one needs or cares for the dismissive attitude when someone is simply venting or trying to ask for help and find others who have had the same issue. Seriously, find something happier to do with your time. 😒
Below is the link to file a complaint with the FCC:
https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
I have already filed my complaint. And I hope others will do as well.
