I cannot access my job's VPN from home

I have no issues with Pulse Secure.

I Am wrote:

amithkumarg wrote:

Mine was just the MTU issue, was able to resolve it by lowering the number. If this blog can be helpful for anyone to troubleshoot and resolve the issue:
https://amithkumarg.medium.com/resolved-t-mobile-home-internet-vpn-issue-2f5ca594c23e

Is this a confirmed fix for the GlobalConnect issue?

It connects just fine but the sites I need to access do not load.

Funny, sometimes I don’t feel like running an Ethernet cord through my home, and sometimes it has worked on Wi-Fi (work sites) and other times it refuses to load - and as soon as I plug in this stupid cord  - it works just fine…

 

This is quite cumbersome, it’s 2021 like “VPN” Ethernet just WORK jeez all these “so called security” protocols - data bases and data still getting hacked and sold - I don’t mind the “VPN” but we are in a wireless world - I almost feel like it isn’t a T-Mobile “issue” as much as its a silly “security” or some odd setting - also if the issue is with the MTU being the lowest on the T-Mo Nokia router then why don’t T-Mobile do a firmware update and just use the MAX size - what is the delay - I just dont understand - I wonder if my IT team will eve given admin access to try this - it really sucks because I don’t want to have to use Comcast - but yea the irony of not being able to use T-Mobile “home” internet and you…….

Yes its a confirmed fix. I have been using it without issue over a month now. I don't know when T-Mobile will fix this issue in their gateway, but meanwhile lowering MTU on VPN interface is non-harmful in every way, so your IT team shouldn't have any concern setting this one up for you. Since you don't have admin access, make sure to ask them to set the sh script (as explained in the blog) to run on every restart as the VPN interface resets itself everytime on restarts.

I ran across this thread while researching the Virtual Server problem.  I can confirm that the Virtual Server setup does not work for me.  However, I just got my T-Mobile Home Internet up and running today, and I use GlobalProtect to get into my network at work, and have had no problems.  Since I just got the service, perhaps I have a different gateway than others on this thread.  My gateway's model # is TML-RTL0102, which I haven't seen in this thread (unless I missed it).  I am part of the IT team at work, so if I have connectivity trouble from home, I have to ask myself. :)  We use a Palo Alto 5260 firewall with GlobalProtect, and so far, no isues with browsing either internet or remote (VPN) web sites.  I normally use my VPN connection to RDP into my work desktop, which works fine.  I am going to give it a few days before canceling my service with Cox.

Also, a good workaround for the RDP issue is to use Splashtop, which I already have.

My GlobalProtect VPN client is version 5.2.7, if that helps any.

bnewall1 wrote:

I ran across this thread while researching the Virtual Server problem.  I can confirm that the Virtual Server setup does not work for me.  However, I just got my T-Mobile Home Internet up and running today, and I use GlobalProtect to get into my network at work, and have had no problems.  Since I just got the service, perhaps I have a different gateway than others on this thread.  My gateway's model # is TML-RTL0102, which I haven't seen in this thread (unless I missed it).  I am part of the IT team at work, so if I have connectivity trouble from home, I have to ask myself. :)  We use a Palo Alto 5260 firewall with GlobalProtect, and so far, no isues with browsing either internet or remote (VPN) web sites.  I normally use my VPN connection to RDP into my work desktop, which works fine.  I am going to give it a few days before canceling my service with Cox.

Also, a good workaround for the RDP issue is to use Splashtop, which I already have.

My GlobalProtect VPN client is version 5.2.7, if that helps any.

I now get a new alert from GlobalProtect once I enter my password
“VPN prerequisites met”
I’m running .0168
And connected via Wi-Fi
Haven’t really tried it with ethernet to see if connection issues persists.
Prefer to use less cords (Wi-Fi)

I Am wrote:

 

I now get a new alert from GlobalProtect once I enter my password
“VPN prerequisites met”
I’m running .0168
And connected via Wi-Fi
Haven’t really tried it with ethernet to see if connection issues persists.
Prefer to use less cords (Wi-Fi)

What is the .0168 you’re referring to?

I use GlobalProtect on my hardwired desktop, so maybe it would be different if I was on wireless.  I'll bring my laptop home from work today and try that.

bnewall1 wrote:

I Am wrote:

 

I now get a new alert from GlobalProtect once I enter my password
“VPN prerequisites met”
I’m running .0168
And connected via Wi-Fi
Haven’t really tried it with ethernet to see if connection issues persists.
Prefer to use less cords (Wi-Fi)

 

What is the .0168 you’re referring to?

I use GlobalProtect on my hardwired desktop, so maybe it would be different if I was on wireless.  I'll bring my laptop home from work today and try that.

Interesting, well if it helps, I'm on a Desktop, not a Laptop.  Wi-Fi used to not function - until I changed the network profile - then it allowed VPN protected apps/sites to load and function - 

So this is probably an overly simple solutions and beyond the issues that you are all having but just for us common folks out there - I just got the Inseego hotspot and tried to connect to office VPN through FortiClient.  It didn't work so I ended up here.

Anyway, on my computer, I right clicked the internet icon on my task bar, selected Properties on the Mifi device which brought up Settings.  From there, I changed Network profile from Public to Private.  It's working now - fingers crossed.

stephanielwell wrote:

So this is probably an overly simple solutions and beyond the issues that you are all having but just for us common folks out there - I just got the Inseego hotspot and tried to connect to office VPN through FortiClient.  It didn't work so I ended up here.

Anyway, on my computer, I right clicked the internet icon on my task bar, selected Properties on the Mifi device which brought up Settings.  From there, I changed Network profile from Public to Private.  It's working now - fingers crossed.

Yes - I shared this comment (somewhere lol) changing it from Public to Private allows TMHI to connect to the VPN over Wi-Fi - on SW version .168 - hopefully whatever comes after .178 is better - .178 breaks VPN access for me public,private Wi-Fi or Ethernet -

I guess I will find out as I just ordered the service but seems backordered till mid Sept.

Odd is I have PIA VPN on my phone and that works always no issue I wonder why the gateway on the same network would be so different.

I had the same issue as everyone else on here. The lady I spoke with at T-mobile believes that the firmware that the home internet device has is not compatible with the VPN. They will be trying to download new firmware to the home internet device and hopefully that will resolve the issue.