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Sherlock_Holmes's avatar
Sherlock_Holmes
Transmission Trainee
3 years ago

Intermittent Service t-Mobile 5G

I just received my 5G gateway and have set this up. I’m a software engineer with a solid knowledge of electronics and telecoms but I’m not up to date with latest stuff. Anyway I have the device setu...
iTinkeralot's avatar
iTinkeralot
Bandwidth Buff
3 years ago
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What OS is your wired client running? If you are running a Win 10 client it is pretty simple to go into the  network settings for the NIC and instead of allowing it to auto negotiate set it gigabit. Force it in effect. The capability handshake negotiation between clients is a low level and there might be some low level signaling that is not working well between the client and the gateway. As a test it might prove helpful. 

I use two different gigabit switches by different vendors plus I have used my MAC direct against the gateway. I can't remember if I used one of my W10 clients or a Linux client direct against the gateway. Given how many users connect routers to the T-Mobile gateways I don't believe there is a major issue with Ethernet ports on the gateways. The technology is very mature. It might be a bad Ethernet module but without testing equipment it would be hard to say.

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I’m a software engineer with a solid knowledge of electronics and telecoms but I’m not up to date with latest stuff. Anyway I have the device setu...","body@stringLength":"1676","rawBody":"

I just received my 5G gateway and have set this up. I'm a software engineer with a solid knowledge of electronics and telecoms but I'm not up to date with latest stuff.

Anyway I have the device setup, we also have ADSL but I want to explore 5G so I subscribed to see how it behaves.

I have a single PC cabled into the gateway, nothing else in the house communicates (yet) with the gateway (my phone does talk to the gateway over wifi to inspect it, but that’s all).

I got a 3bar signal and set the unit on my desk and it seemed OK, very much faster than ADSL.

But after an hour I began to get randomly \"No internet\" and the device had disconnected. This has been the case for the past two hours now. Up then down like 10 mins, 5 mins, 2 mins, 8 mins uptime then brief loss of connection.

The 3bar signal strength seems steady.

There are a primary and secondary signals reported on the web page that proves the gateway.

Does anyone have any idea what lies behind these disconnects?

My zip is 85207 and all indications are we have “5G Ultra Capacity” I am a few miles away from various buttes that have lots of towers, one is west of me and during the setup my phone indicated a signal source west of me, so I’m assuming that tower is the location of the signal.

Because of these buttes and my proximity to them and no tall buildings around I’d assumed I was advantageously placed.

So what to do? I can see numerous threads about this from other people, is the service really that poor?

My ADSL - though much slower - has no reliability issues, up 24/7.

 

 

 

 

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I just received my 5G gateway and have set this up. I'm a software engineer with a solid knowledge of electronics and telecoms but I'm not up to date with latest stuff.

Anyway I have the device setup, we also have ADSL but I want to explore 5G so I subscribed to see how it behaves.

I have a single PC cabled into the gateway, nothing else in the house communicates (yet) with the gateway (my phone does talk to the gateway over wifi to inspect it, but that’s all).

I got a 3bar signal and set the unit on my desk and it seemed OK, very much faster than ADSL.

But after an hour I began to get randomly \"No internet\" and the device had disconnected. This has been the case for the past two hours now. Up then down like 10 mins, 5 mins, 2 mins, 8 mins uptime then brief loss of connection.

The 3bar signal strength seems steady.

There are a primary and secondary signals reported on the web page that proves the gateway.

Does anyone have any idea what lies behind these disconnects?

My zip is 85207 and all indications are we have “5G Ultra Capacity” I am a few miles away from various buttes that have lots of towers, one is west of me and during the setup my phone indicated a signal source west of me, so I’m assuming that tower is the location of the signal.

Because of these buttes and my proximity to them and no tall buildings around I’d assumed I was advantageously placed.

So what to do? I can see numerous threads about this from other people, is the service really that poor?

My ADSL - though much slower - has no reliability issues, up 24/7.

 

 

 

 

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What OS is your wired client running? If you are running a Win 10 client it is pretty simple to go into the  network settings for the NIC and instead of allowing it to auto negotiate set it gigabit. Force it in effect. The capability handshake negotiation between clients is a low level and there might be some low level signaling that is not working well between the client and the gateway. As a test it might prove helpful. 

I use two different gigabit switches by different vendors plus I have used my MAC direct against the gateway. I can't remember if I used one of my W10 clients or a Linux client direct against the gateway. Given how many users connect routers to the T-Mobile gateways I don't believe there is a major issue with Ethernet ports on the gateways. The technology is very mature. It might be a bad Ethernet module but without testing equipment it would be hard to say.

","body@stringLength":"912","rawBody":"

What OS is your wired client running? If you are running a Win 10 client it is pretty simple to go into the  network settings for the NIC and instead of allowing it to auto negotiate set it gigabit. Force it in effect. The capability handshake negotiation between clients is a low level and there might be some low level signaling that is not working well between the client and the gateway. As a test it might prove helpful. 

I use two different gigabit switches by different vendors plus I have used my MAC direct against the gateway. I can't remember if I used one of my W10 clients or a Linux client direct against the gateway. Given how many users connect routers to the T-Mobile gateways I don't believe there is a major issue with Ethernet ports on the gateways. The technology is very mature. It might be a bad Ethernet module but without testing equipment it would be hard to say.

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