Forum Discussion
Internet App Gives a 500 error on Devices when Amazon Kindle connects to Internet
I recently got a 5G Gateway S1 TMobile Internet for my home. Using the Internet App and selecting DEVICES to see all devices connected started giving me a "Gateway error code:500". I finally figured out this occurred when I connected my Amazon Kindle Fire HD8 to the internet. The internet connection is fine on the Kindle but the TMobile App gives the above error when trying to access the DEVICES option. If I turn off the internet connection on the Kindle the DEVICES option works properly again thru the app. We have 2 Kindles which this issue occurs so it is not an issue with the Kindle.
I am using the Internet App on an iPhone.
Has anyone else had this issue with the TMobile Internet App?
I am having same problem but did not occur until I linked a second fire stick to the network. I am going to try disconnecting one at a time.
so has anyone figured out how to fix this issue?
Same issue here. I have the Sagemcom Fast 5688W T-Mobile gateway, with a TP-Link Archer C7 router connected to one of the gateway's gigabit ports. All my devices connecting through the TP-Link router's WIFI work fine (including Amazon devices). But when I switch my Fire TV to the T-Mobile gateway WIFI, I get the Error 500 message on the T-Mobile gateway. I can connect my Pixel 4A (Android) phone to the T-Mobile gateway WIFI, no problem. Have not experimented with my other Amazon devices (Fire Tablet, Echo, etc) to see if they cause the same behavior for me.
It's interesting that my Amazon devices don't cause any problems if they're sitting on my TP-Link router's WIFI. Hoping the engineers at Sagemcom can figure this one out.
