Latest Gateway Firmware Discussion

FYI - I haven't had any issues since last weekend. This says "4G" because they don't have a 5G option yet.  
 

This seems to have settled down for me still on 1.2101.00.1609 so maybe we just have to be patient while they get the kinks ironed out. My old service was so slow it's hard to be worse than it was :|

I'm getting drastically different speeds now too. Massive amounts of "buffer bloat' according to the speed tests. With my old router I could adjust the settings but there's not really any option to do anything with this one.

At this point, the speed test fails without completing.

007BondMI6 wrote:

Just ran the same test from my 5G cell phone near the can and getting 200 down. So can gets 2 down while the phone gets 200 down. Clear there is an issue with the can and not the tower.

Fan under can and room is ac cool so should not be an overheat issue.

 

Hopefully TMobile doesn't selectively throttle certain network protocols. Supposedly they don't. I'd expect a congested network to be reflected on T-Mobile phone speeds over 5G (not wifi) as well as the Internet Home service. Phone users going over 50 GB a month are "prioritized' according to the web site but I don't know (yet) if that affects Home Users.

Just ran the same test from my 5G cell phone near the can and getting 200 down. So can gets 2 down while the phone gets 200 down. Clear there is an issue with the can and not the tower.

Fan under can and room is ac cool so should not be an overheat issue.

WilliamF wrote:

007BondMI6 wrote:

Not much was on vac then got back gateway broke was offline for a week.

Kinda bummed speed was 500 now I’m getting 1-15 video buffering on all calls today.

Odd is the upload is great 25-50 just download is slow.

Just rebooted no change same speeds off to another call now.

I only have 3 bars on 5G connection and still get over 200 megabit and video is good. I connected the LAN 1 port on my router to a local switch instead of using WIFI for most things. Are you using Wifi or ethernet? Can you watch Netflix, Amazon, Hulu, etc?

https://fast.com/ will show you how your Netflix connection is specifically for a test. If it still shows over 100 Mbps then it's probably not your connections. Perhaps there's a specific issue with streaming.

Speed tests on http://www.dslreports.com/ can show you connections more generally. 

Also, today I have 1.2101.00.1609 as well.

Fast shows 8.9 so slow. All Wifi on can disabled with fan under can on full.

Can is ethernet to Google Wifi mesh. However do note connecting laptop to second ethernet port on can yields the same results so it has nothing to do with the Google Wifi.

007BondMI6 wrote:

Not much was on vac then got back gateway broke was offline for a week.

Kinda bummed speed was 500 now I’m getting 1-15 video buffering on all calls today.

Odd is the upload is great 25-50 just download is slow.

Just rebooted no change same speeds off to another call now.

I only have 3 bars on 5G connection and still get over 200 megabit and video is good. I connected the LAN 1 port on my router to a local switch instead of using WIFI for most things. Are you using Wifi or ethernet? Can you watch Netflix, Amazon, Hulu, etc?

https://fast.com/ will show you how your Netflix connection is specifically for a test. If it still shows over 100 Mbps then it's probably not your connections. Perhaps there's a specific issue with streaming.

Speed tests on http://www.dslreports.com/ can show you connections more generally. 

Also, today I have 1.2101.00.1609 as well.

WilliamF wrote:

007BondMI6 wrote:

I got 1.2101.00.1609 last nite. Today speeds seem much slower than yesterday as in very slow having issues with work video calls.

 

How much is the total usage for the month to date? I thought Home Internet came with unlimited usage and no throttling but I keep seeing warnings on their website about throttling if over 50GB of data is used. That may just be for phones but the information available isn't particularly matched to their Home Internet customers. I'll need to wait until next month some time to see if I actually get my speed reduced.

Not much was on vac then got back gateway broke was offline for a week.

Kinda bummed speed was 500 now I’m getting 1-15 video buffering on all calls today.

Odd is the upload is great 25-50 just download is slow.

Just rebooted no change same speeds off to another call now.

007BondMI6 wrote:

I got 1.2101.00.1609 last nite. Today speeds seem much slower than yesterday as in very slow having issues with work video calls.

 

How much is the total usage for the month to date? I thought Home Internet came with unlimited usage and no throttling but I keep seeing warnings on their website about throttling if over 50GB of data is used. That may just be for phones but the information available isn't particularly matched to their Home Internet customers. I'll need to wait until next month some time to see if I actually get my speed reduced.

I got 1.2101.00.1609 last nite. Today speeds seem much slower than yesterday as in very slow having issues with work video calls.

Since I am mostly new to the service and I was down for a week waiting for replacement gateway I am not sure on historical performance.

I have moved the can around. The best spot is a second fl window kinda between the 5G and an LTE tower. I can put it in line of site of the 5G tower but always seems slower there as it cannot lock on a secondary signal.

Why does it keep the LTE as primary when the 5G has the better stronger signal?

I do have the fan under the unit and all Wifi off.