Forum Discussion
Need real tech support for 5g download problems
I have had t-mobile 5g Home Internet for a couple of weeks now. My download speeds are running around 30 to 40 Mbps on average, as determined by checking speedtest.net every 10 minutes. (I am tryin...
Here's some recent data showing a 2 hour + outage last night. I collected these data by running speedtest.net's CLI app every 15 minutes,. The periods of very high download speed are usually about four AM, and he outage shown by the flat spot on this graph is from about 9:30PM to midnight.
What does anyone make of the wild swings here? I'd love to stay with the wireless internet, but the outages are really not acceptable. In my area the carrier choices are Spectrum, the T-Mobile 5g shown here, and 10Mbps DSL, I have the DSL and although it is slow, it is almost never out or failing to maintain the rated (sad) speed. I have had very bad experiences with Spectrun in the past.
Any ideas how I might approach T-Mobile for some tech support here above the “reboot the can” checklist I can get from the Indian CSRs?
