Netflix no longer streaming

My experience with T-Mobile home internet since January 2021 has been that they do what they want when they want and don't provide any advance notification when maintenance or upgrades are done to the tower/cell system. It just happens when it happens. I would agree maintenance should take place during the hours of a day when it is least likely to impact customers but I don't see evidence of that. 

Today and tomorrow it may be that there could be some impact to radio systems due to the solar storm that is expected to arrive. I don't know if the initial projections regarding that were exaggerated or what might be the reality of all that. We will see.

Disruptions to service with the cellular internet delivery seem to be so hard to pin down. There could be regional impacts for any number of reasons. It is hard to know if the behaviors are due to the cellular transmission or the gateway or the third party delivery practices or some unforeseen external influence. I have just learned to live with the things that are outside my control and not let them rule.

When you see that condition where the gateway shows it has good connectivity but clients report no internet go to one client and manually set the DNS to say google.com or cloud flare or quad9 and see if it changes the equation. I have seen times when the DNS resolution from the standard use of the gateway address fails but pointing to one of the public DNS servers works. It might surprise you and work. T-Mobile does not discourage the practice and it is necessary at times.

When this occurs, even the gateway has a message stating that it has no Internet and that a restart should be performed.

OK well that might be a behavior the Sagemcon gateway does but I have not seen as I have the Nokia gateway. Maybe it is due to a firmware change with the Sagemcon gateway and the Arcadyan gateway. The Nokia firmware has not updated for quite some time but it seems to be pretty stable. Well, at least the one I have is. 

Since so much internet activity is reliant upon DNS resolution having that functioning is critical. Maybe there is a known DNS resolution issue they are aware of and that is a workaround for flushing the gateway cache and making it properly resolve the DNS. Sorry, I worked in the industry and it smells like a hack patch until the code is reworked. If the coding is going to take significant effort and time it is a common practice to provide a temporary fix. Fry the big fish first.

So far as DNS goes, I've already tried both Google and Cloudflare and the results are the same.  At the moment, I'm keeping everything on Cloudflare but it's easy to change.

Do you think it would help to switch to a different gateway device? 

If I had more than one, I'd do it just for giggles but I would not expect any different results.  Folks with different gateway types are having the same issue.

oh ok. I guess I'd have to wait until they fix this. ( On other note: I'm still pissed about this, I called customer service on the night I set up my gateway and had issue with Netflix. One of the rep. told me I have to add a phone line to be able to stream Netflix. It doesn't make sense to me so I asked to transfer to a different person but she won't let me, She insist on adding a phone line to resolve the problem. we go back and forth for half an hour. At the end, I told her I would think about it, and call back if I want to add another line. Some of the rep. are trash. But now knowing some people have the same issue as me somehow put me at ease. 

I tested yesterday on multiple devices and on my MacBook Pro. I have had my DNS set to quad9 and Netflix was working as it should. Today it still seems to load properly and work fine. I am running a Nokia gateway so maybe it also has some influence. Maybe they are getting the issues under control. 

I was just out reading through the Reddit thread. Sounds like it stirred up a whole bunch of stink. The thread only states they are working on it but of course the real cause of the problem will never be known outside T-Mobile and Netflix. I suppose it will be all sorted out in time. Until next time. Enjoy the shows!

I too am no longer able to stream Netflix, although all other streaming services (Amazon Prime, Hulu, YouTube, Pandora) work fine as usual.

I have the cylindrical Nokia gateway and am watching on a Sharp 50" smart Tv LC50-LBU591U. I've had T-Mobile Home Internet since last Spring, and it's worked fine since then, until this issue which began a few days ago.

I've got a number of other devices, including Google Nest Hub, Nest Audio speakers, Nest Camera with Floodlight, and several Kasa smart switches and plugs. The most recent Kasa smart plugs would not connect to the T-Mobile dual band (2.4 and 5 Ghz) network, so I created another single band 2.4 Ghz network channel just for those plugs, but kept everything else connected to my original dual-band network, since it seemed to be working fine. 

Sometime since then I lost Netflix, but everything else still works. Not sure if adding the single-band channel has anything to do with the problem, since the TV is still connected to the original dual-band channel, and still works on all the other streaming services.