Forum Discussion
Netflix won't load on any device in our household
Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. Todos other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth.
I've tried calling TMHI support at (844) 275-9310 and find that the wait is 30 minutes or more. I opted for a callback but have not heard from them. I've gone through this routine twice. [Groan]
I've tried all the suggestions. I've killed the Netflix app. I've logged in and out of Netflix. I've restarted Apple TV 4K. I've powered down the gateway to restart it. The problem remains the same across all of my devices, which points to TMHI being the culprit.
Is anyone else experiencing this problem? Have you had any success in resolving it?
Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal!
¡Buena suerte!
@bocaboy2591 no silly questions while trying to figure this out! Yes, we have completely powered down devices to no avail. We're about 1 hour north of Tampa.
The app is now working on our iPads and phones! Hallujah! We didn't do anything else and did not contact TMobile (or Netflix a second time). Maybe the tower we use is the same or our tower had maintenance also. ?? Just glad the issue seems to be resolved.
Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal!
¡Buena suerte!
