Forum Discussion
Netflix won't load on any device in our household
Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. Todos other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth.
I've tried calling TMHI support at (844) 275-9310 and find that the wait is 30 minutes or more. I opted for a callback but have not heard from them. I've gone through this routine twice. [Groan]
I've tried all the suggestions. I've killed the Netflix app. I've logged in and out of Netflix. I've restarted Apple TV 4K. I've powered down the gateway to restart it. The problem remains the same across all of my devices, which points to TMHI being the culprit.
Is anyone else experiencing this problem? Have you had any success in resolving it?
Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal!
¡Buena suerte!
@bocaboy2591 good hearing from you as well. I hope you and your family are doing well.
God bless.
I finally got through to TM tech support last night. They concur that it's them, not Netflix. Everything else behaves normally, and the speed of my bandwidth is more than sufficient. In addition, if I turn off WiFi on my iPhone and use only cellular, Netflix behaves normally.
To make things even more complex, I got an email yesterday that they were doing tower maintenance last night. I'll check later today to see if it actually makes any difference.
To add to the frustration, Tech Support was impossible to contact. I finally dropped a tweet to Mike Sievert, T-Mobile's CEO, in the hope that it would get some attention, and within a few minutes, I got a DM on X from a TMHI tech support person. They weren't able to solve anything, but at least I was able to get a case opened.
Good hearing from you again, @copz1998. Hope all is well with you and yours.
@bocaboy2591 maybe its a regional thing. Here on the left coast, Netflix works fine on all our devices. Maybe check with Netflix customer support?
