New TLife app

I wouldnt know anything about this new app becasue its not available to me because i use a samsung rather than an apple which pisses me off really ! If your going to have an app then make it available to all your customers not just apple users! I wouldnt waste my money on an apple i dont know how they get away with calling those smart phones! I would have to dumb myself down in order to use one ! I guess i will manage my router the old fashioned way and just unplug it and plug it back in .thanks t life for oh nevermind i cant get this app 

jakecentric wrote:

Br889 wrote:

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

 

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

This is exactly what is happening to me. Customer Service has been worthless

Maybe this is something with the phones. I am having the exact sane problem!

Br889 wrote:

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

 

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

This is exactly what is happening to me. Customer Service has been worthless

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

You're getting some help from the free VPN, but not true or full VPN functionality that a paid VPN offers. I can give you a link to the VPN I use which is one of the better ones (and not expensive) but I don't know if T-mobile will allow me to post a link here. The offer/link would give you an extra 3 months free if you subscribed.  DuckDuckGo is good for searches but its browser leaves a lot to be desired.  I would recommend either Microsoft's Edge Browser or the Brave browser. I use Brave because it has a lot of tracking and ad blocking built in. Edge tracks you but it has great functionality.  Startpage is an even more secure search than DuckDuckGo.  I recently switched to it from DDG when I learned about it and so far I'm happy with the results.

George_lol wrote:

In your VPN find a settings parameter called split tunnel. Add Tlife to the split tunnel. That way the VPN will allow direct access to the internet which is what Tlife and T-Mobile Internet need. Also if you do speed checks add those apps to get truer T-Mobile connection speeds rather than the VPN connection speeds.

My VPN doesn't allow me to change settings. :( It's just DuckDuckGo (or I can use the McAfee one) & not really a true VPN I purchased & installed. I will keep that in mind though!! 

In your VPN find a settings parameter called split tunnel. Add Tlife to the split tunnel. That way the VPN will allow direct access to the internet which is what Tlife and T-Mobile Internet need. Also if you do speed checks add those apps to get truer T-Mobile connection speeds rather than the VPN connection speeds.

K8e wrote:

I figured out that if I turn off my VPN before opening the T Life app, it'll work. So irritating though. I don't want to have to take those extra steps just to open a stupid app when I don't even use any of it except the offers. I don't have kids for the other part of it. 

Good call, that worked. I agree that it's an irritating requirement for this stupid app. I also don't have kids and only care about the offers. 

Thanks for the tip!

No issues with the app here.  Have you tried clearing the app cache and data to see if that helps?