No more auto pay discount? No Customer Service contact?

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I totally agree. T-Mobile's has had at least four data breaches that were made public and the first one landed all my personal information on the dark web according to my online ID  security report.

What people don't realize is the debit cards are not as safe as a credit card because they are non-disputable if your account is breached as compared to a credit card where your bank account is secured through the bank in the bank is responsible for protecting your money.

I've been with T-Mobile for over 8 years and pay for four phones and their home internet and have never missed a payment with auto pay. My previous provider was Sprint and it was two years of hell. Drop calls missed calls ridiculously long waits on their support line minimally at 40 minutes and sometimes getting dropped off and having to start over again. I went to T-Mobile as a test and found that they had great service for my location. 

Up until recently a call to support was picked up in less than 3 minutes but several calls I've made in the last month took over 30 minutes to get a live agent

When they decided to absorb Sprint I was concerned that they were going to go downhill and I'm kind of surprised it took this long! t

Havings this account for so long, 8+ years, My plan is extremely economical and has been grandfathered in at the initial rate but their rules are if I make a change I have to pay the higher current rates for my phones so this payment penalty increases my bill 20%.

If you don't make any account changes their policy claims that the monthly payment varies only by changes for taxes which are just pennies. But in this situation they are not honoring their own contract agreement.

Everyone should file a complaint online with the Federal Communications Commission FCC claiming breach of contract and with that and a sizable number of subscribers leaving it may get their attention but that will take time and their reputation will be tarnished.

Finally, Don't make the mistake of giving them access to your bank account or you may have more problems than you can imagine with their history of security compromises.