Poor Internet speed and not reliabity

ka79535 - In some rural locations it does appear to be a bit questionable for some customers. I have seen postings in the community that seem to reflect even customers closer into large cities experience unpredictable results. Sometimes it is spot on and other times it is unpredictable.

T-Mobile must have projections and plans/schedules laid out for the 5G expansion which should be used in coordination with the confirmation for new customers to make an informed decision. For such a huge undertaking the planning, provisioning and equipment final installs would require significant advance efforts. It would be very helpful if the customer decision process would include "realistic expectations" from the start. If the tower upgrades in a given location for a new customer is a month out they should provide proper notification as such and give a new prospective customer a more qualified response for 5G delivery. Project managers need to work with marketing better and deliver ongoing updates so marketing can adjust their efforts to provide more accurate expectations. The churn and burn is only resulting in negative publicity. We all know bad news travels faster and wider than good news most of the time.

If you have some of the metrics data from your router solution you can share maybe with hard data members on the community can help with direct suggestions. I get the frustrations but if there are bits of data you have to share from the router operations maybe the solution can be improved enough to get an acceptable level of performance until the 5G goes full bore where you are. I had at least 4 calls with T-Mobile support engineers in July when this location went crazy. The disconnects and random 5G signal drops were due to some issue on the tower. After two weeks or so they got it figured out and afterward it was actually a bit better for the 5G delivery. The signal was stronger and better quality. It was not huge but enough to make a nice difference.

If you know 100% the tower your router connects to with the PCI information that is a good start. The location of the router, as you may have seen in several posts, is sometimes a real challenge and the end result for the best location of the router does not always seem logical. If you are not 100% on the tower location you can call T-Mobile support and get the coordinates of the tower(s) and also use cellmapper.net to confirm or gain clarity. I used my iPhone 12 in field test mode to confirm the PCI information with the router reporting. I know the phone might latch onto another tower but if there is really only one good option they will probably reach the same destination. With knowledge of the tower location vs reliance upon the generic bars on the LED display on top of the router it is possible to dial it in much better. There are lots of things others have done to get the solutions improved or stable. Post some data and maybe you will get some directed recommendations that help. If you are familiar with the web UI of the router and the metrics that is great. If not maybe you will find the attachment helpful.