I have had home internet for 30+ days. The speed and reliability has not been consistent. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).I have spent hours and days on the phone with support and non of the issues have been resolved. Support personnel have been professional and we run through general reboot scenarios but it does not fix the problem. The problem issues have been turned over to the engineers but still no resolution.I would like to keep the home internet solution but it has been a very frustrating experience. I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.If there is anybody from t-mobile reading these posts…….please resolve these issues before you loose customers.

Timsw - It is actually good to hear others feel the same way about the excessive nags about the solution. Communicate to the CEO, law suits, yada, yada… move on. It is an internet solution and there are MANY bigger issues out there vs getting all twisted up about an internet solution that is newer cutting edge tech that is having growing pains. T-Mobile has fought as the underdog for years and is pushing hard to take a bite out of AT&T and Verizion. I for one am glad they are. I have had a pretty positive experience with the home internet solution here and only in July did it go wonkey but that was NOT the router it was equipment on the tower. Sometimes things are not spot on and need a tune up. The T-Mobile engineers worked on the tower equipment and it improved and became stable again. Even with only the n71 bands it is a big improvement over DSL with a contract and what not. This was our only real option here. Satellite internet was not going to happen for me. I know better. Starlink was too much investment and not available here so the T-Mobile solution is a win. It is not perfect but noting on this earth ever will be.

ka79535 wrote: Maybe T-mobile should adjust their maps to reflect reality and maybe consider setting a lower expectation for customers….especially in rural areas. I am 2 miles from the tower and cannot get a 5g signal on the router. ...plus, I only get 2 bars. Except for a few people who were on the white 4G router/modem and asked to be grandfathered to the 5G gray cylinder, to be eligible for the 5G gray cylinder there is supposed to be 5G service in your area, and I believe you when you say it is on your map as such, but that you aren't getting it.I found the 4G map to be wrong about my brother's house, in that it said it was a level or two better service than the 4G speed at my house, but I tested it on my phone and it was much slower speed, including when I was outside his house in an open park. I suspect the issue at my brother's house is there is a large electrical power station between his house and the tower.Two bars is not the whole issue as far as speed goes or the ability to connect to 5G, as it is possible to get speeds over 200 on two bars of signal strength on the n41 5G band. If your tower has the longer range n71, and are two miles away, the highest speeds on that at 2 miles away might be in the 100 to 150 range at best, and probably under 100, since the max speed (50 feet away from the tower) on that is 225 whereas n41 max speed is like 700 or more.Tmobile says they have availability of 5G home internet to 80 million households in the US, and the initial rollout of the 5G home internet was to 100,000 people. I'd guess they are up to 300,000 users by now, the vast majority who are happy enough with it to keep it. How could I make such a ridiculous claim when it seems like so many people here have problems?Because over the three months I've had this, on this message board, sometimes there are only like 5 new messages about Tmobile home internet in a day, and not all about slow speed. So if it's really a serious problem for a significant number of people, why don't more people post here to complain or ask questions about their problem? After all, calling in for help results in a wait of hours, or waiting for a call back at times. To me, that means the vast majority must have an adequate experience with it.Although you said you had Tmobile phone for years, you didn't say how long you've had the home internet service. If it is only a week or two, it might be worth it to wait a little longer before you ditch it, to see if they have been working on the equipment at your tower. I know for a fact they are swapping out some of the n71 transceivers for the faster n41, or adding the n41 to towers, so they've been very busy in their expansion, equipment tuning, erecting new towers etc.When new equipment is installed, they sometimes start it on a lower power, to test signal conflicts or other issues, before they ramp it up to a point where it might work well at your house. There is also tuning that is done. So these are things which might leave you stuck on the old 4G until they get it going.

I'm told that there are towers very close to my residence. I will try your suggestions when experiencing problems. Today my speed test reveals less than 10 mbs on the 2.4 ghz and less than 5 mbs on the 5 ghz connection. Thanks for your response.

Seems like too much work to chase down why buffering is constant. 30 plus days on the system and I am ready to go back to Comcast. That is how bad the service is. I am getting to the point of dropping the phone as well (17 years ) They said it was great, not so much. You get the rest of my month and without improvement I'll drop you just like my connection during a football game, Thanks for nothing. Feels so good to say as much, PS I am pissed that I have to peck around and call people for something I am not getting. Over and out

Switched to T-Mobile because maps showed good coverage and a better price. Was wrong about the coverage. When talking to customer service was told it was an issue with the towers near me. That was in October. In February still having the same issues. Now they tell me they the problem will be resolved when they put in a new tower nearer our location. Will see how that works.

Poor Internet speed and not reliabity

CookieJ
Transmission Trainee
Hace 8 meses
I too get horrible speeds and as low as 18mbps! How's that for the most reliable 5g service? I don't even get 5g readings and this constant buffering is getting worse by the day and I have numerous towers around me. I get better speeds when I have only 2 bars on the gateway than when I get 5 which was once and just briefly. I have had the gateway for a year now, have bought an expensive booster which did help some but should not have to spend that kind of money to get the service promised. I had AT & T previously and never had these issues and I wish I had never left them because I can no longer get that service at my location now. T-Mobile in my opinion has lost its customers a lot of good service with the promise of faster speeds and better service. Liars!!! I work from home occasionally and can not get on the sites needed now with t-mobile due to the constant buffering. And I am tired of having to constantly call them for solutions. My time is worth money and they should reimburse me for all my time spent, messages and phone calls that I never receive or receive hours later. End of rant. Thanks for listening.
JStriton
Network Novice
Hace 8 meses
I'm about a month in with T-Mobile home Internet and my service is terrible, I was on the wait-list for a couple of years and finally got an email stating service was available for my address. I can't get any 5G signal, stays on B12 and the highest speed I've seen is 25 mbs but usually 15-2 is normal. I've wasted 300.00 on an external antenna which has amazing reviews but didn't work out for me. The crazy part is I have AT&T phone service my phone is always on 5G with a RSRP -112 and always get 25 mbs and higher. I do have the gateway with the external antenna ports, get very good signal but just not reliable service. I don't need much just a reliable signal to ditch DirecTV.
Alan_G
Network Novice
Hace 8 meses
CookieJ wrote:

I too get horrible speeds and as low as 18mbps! How's that for the most reliable 5g service? I don't even get 5g readings and this constant buffering is getting worse by the day and I have numerous towers around me. ... End of rant. Thanks for listening.

To be fair, there are similar rants about every 5G internet service. All I can suggest is keep looking for better signal strength; if you can't get it then switch to a different provider or a different type of service. Ookla (Speedtest) has independent coverage maps showing what their customers' tests have found.
Don’t fall into the trap of “the company lied to me!” No, they didn’t. Lots of folks, me included, get servicio mejor de lo prometido. One reason T-Mo offers their 15-day free trial, I’m sure, is that what looks viable on paper can turn out to be a bust for reasons nobody could have predicted. The customer can back out without incurring any costo and move on, which s fair.
In the early days of automobiles, you had to know something about how they worked and be willing to fix basic things on your own (especially punctured tires). And you had to drive in an area where the roads were in decent shape. If none of those things were true, you were better off with a horse. We're in the early days of 5G internet. You have to be willing to get your digital hands dirty, be knowledgeable enough to fix basic things, and live where the "roads" are in decent shape.
Expecting that every new service using this new technology will work perfectly out of the box in every situation is not realistic. Any marketer worth their salt is optimistic about their product. That's their job. If you're a savvy consumer, you understand that and do your own due diligence.
My experience with T-Mo's 5G internet has been way better than expected, both where I live now (Florida), and a few years ago when I lived in a notoriously bad cell-signal area of LA (the foothills of the Angeles Crest mountains) and 5G Home Internet was still very new. In LA, I had 400-ish Mbps down, 30-ish up. Three years later, on the opposite coast, there are probably 50x the number of customers on the service, and speeds are more variable-250 to 800 Mbps down (400 typical), 40-110 up (60 typical)-but more than adequate.
T-Mo Home Internet tech support wasn't good in the beginning. The service was brand new, you could tell that they really didn't have things figured out organizationally, and as a customer you couldn't talk to an internet TSR directly. Three-plus years makes a difference, however. We switched from Spectrum here to T-Mo a few months ago, and my interactions with the internet folks have been excellent, even with the occasional wait times you run into with every ISP. I have no complaints.

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Poor Internet speed and not reliabity

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