Forum Discussion
Problem with gateway losing just 5G signal
- Hace 2 años
Aloha copz1998! Thanks much for your help! I have some new info you may find interesting! (Understatement). But first to answer your question. No, I can't determine, thru any source, WHICH tower my gateway is connected to at any time. It seems ONLY T-Mo personnel can do that. I DID use cellmapper to "look at" ALL of the towers near me. There are actually 2 T-Mo 5G towers I "should" be connecting to - as I previously noted.
So here's the new info: researching online, I discovered that T-Mo gives older 5G Home Internet accounts LOWER priority than 1) ALL 5G mobile phone usage; as well as 2) NEW 5G Home Internet accounts!! Yup, that's right, T-Mo "rewards" its loyal customers by THROTTLING access to it's 5G towers! As a type of back-handed confirmation of this, I submit this. I have a new 'friend' inside T-Mo Support. That person went to their boss with my problem. The boss suggested that I close my current 5GHI account and open a new one!!
And here's a new development - also with my research, I discovered that the Arcadyan gateways, (which I have) even though they are the best 5G gateways T-Mo has supplied so far, have a problem with SIM card connectivity! I mention this because, on the 3rd day with my newest gateway (Arcadyan #3, for me), I lost my 5G signal (again)! So, I had T-Mo send me a new SIM card, as that had never been replaced, and was the last possible fix I could try. (I'm STILL waiting to hear back from the 5GHI engineers.) Well, installing the new SIM didn't help squat! So, in my frustration to stream content on my TV, I decided to run an Ethernet cable from the gateway to the TV. While I was doing so, I knocked the online gateway onto the floor. Guess what happened? EVER SINCE THEN I have had 5G data flow! Now, while I certainly would NOT recommend people drop their gateway onto the floor (YMMV), doing so did the trick for me!!
@WhiteDolfin Can ou note the tower # from your TM Internet app, then check which tower you are connected to using cellmapper.net? You may be connected to another tower than the one closest to you.
Looking at your gateway metrics using the TM internet app - More > Advanced cellular metrics >
5G:
RSRQ -
RSRP -
SINR -
Banda -
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