Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
Well, actually…
I too have been experiencing loss of internet here in Ft Lauderdale. I made contact with T-Mobile on Twitter and after a few days got this response:
Our engineers mentioned your device is connecting correctly to our towers; however, they are working on optimizing the area and this could cause issues like you are experiencing. This will be resolved soon, and your service will stabilize 😊.
No relocation of Gateway or adding a cooling fan is expected to help. No definition of how long "soon" would be. I am getting ready to cut off Comcast, but now thinking twice.
