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RogerD954
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Joined 3 years ago
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Re: Connected Devices
iTinkeralot wrote: The devices listing option is only available via the T-Mobile home internet mobile app. The web GUI will not report the device's. The mobile app tends to take a little time to populate the tables at times so it takes patience. The details of each device show the IP address and MAC address of the device. …which is why I said "app" in my post and not web… Apparently something got updated that that feature has been removed?18Visto0likes0ComentariosRe: Connected, No Internet
This started happening again yesterday. :( Only this time WHILE I was watching Roku connected to my router! Several devices were reporting no internet connection. Hmm. Did a power cycle on the router and everything came back. I was so glad it wasn't T-Mobile taking done a local node without any notification. I wonder if "node down" is the default explanation to no service? I am liking the service (when it works) but just get tired of running into poor customer support, or "canned responses". I've done worldwide tech support for a fortune 100 and this would never be acceptable from my staff.19Visto0likes0ComentariosRe: Connected, No Internet
Well, actually… I too have been experiencing loss of internet here in Ft Lauderdale. I made contact with T-Mobile on Twitter and after a few days got this response: Our engineers mentioned your device is connecting correctly to our towers; however, they are working on optimizing the area and this could cause issues like you are experiencing. This will be resolved soon, and your service will stabilize 😊. No relocation of Gateway or adding a cooling fan isexpected to help. No definition of how long "soon" would be. I am getting ready to cut off Comcast, but now thinking twice.132Visto1like0Comentarios