Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
This started happening again yesterday. :( Only this time WHILE I was watching Roku connected to my router! Several devices were reporting no internet connection. Hmm. Did a power cycle on the router and everything came back. I was so glad it wasn't T-Mobile taking done a local node without any notification. I wonder if "node down" is the default explanation to no service?
I am liking the service (when it works) but just get tired of running into poor customer support, or "canned responses". I've done worldwide tech support for a fortune 100 and this would never be acceptable from my staff.
