Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
RogerD954 wrote:Well, actually…
I too have been experiencing loss of internet here in Ft Lauderdale. I made contact with T-Mobile on Twitter and after a few days got this response:
Our engineers mentioned your device is connecting correctly to our towers; however, they are working on optimizing the area and this could cause issues like you are experiencing. This will be resolved soon, and your service will stabilize 😊.
No relocation of Gateway or adding a cooling fan is expected to help. No definition of how long "soon" would be. I am getting ready to cut off Comcast, but now thinking twice.
This started happening to me this morning in the metro-Boston area. The gateway web page (http://192.168.12.1/web_whw/#/overview) shows connected to primary and secondary with 3 bars, green check on "Internet connected", devices connected to Wifi, but every 30 minutes or so, the ability to access the internet vanishes. This is a progression of steady worsening over time. I had the trash can running for 2 months with no issues, then a few weeks ago started having to reboot it once per week, then 3 times so far this morning. If their SOP is to "optimize" during the workday and make the network unusable during that time, then this has gone from "so much better than Comcast" to "Guess I should reconnect the Comcast so I can work".
